Returns & Exchanges

At GUGUSHOP.PL, we want you to be completely satisfied with your purchase. If your new fashion pieces aren't the perfect fit, you can return or exchange them within 30 days of delivery.

1

Initiate Your Request

Log in to your account and navigate to the 'My Orders' section to select the items you wish to return and receive your unique return authorization number.

2

Prepare the Package

Place the items in their original packaging with all tags attached, ensuring the products are in unworn and unwashed condition.

3

Ship the Items

Affix the provided prepaid shipping label to your package and drop it off at any authorized courier point or schedule a home pickup.

4

Receive Your Refund

Once our quality control team inspects your return, your refund will be processed to your original payment method within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing